FAQ

RETURNS/EXCHANGES
Please contact us before returning any products. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

  • We do not refund orders for buyer’s remorse and size exchanges are not accepted. Garment measurements are found on each individual product page to help you decide which size to order.

  • If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

  • Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

  • All sale items, items purchased with a coupon and/or a discount code cannot be refunded or exchanged. All sale items are final sale.


PROCESSING/SHIPPING
Standard processing time at our warehouse is 2-5 business days. An email with tracking will be sent over to you once the order has shipped. Most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. You can track your order progress through the link delivered in your confirmation email. If you have an account with us you can login into your account and view your order progress.


STOCK/FULFILLMENT
Although availability may be indicated on our site, we can't guarantee product availability and products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order [we'll try not to though].

  • If an order cannot be fulfilled, the order will be cancelled within 1-5 business days and the payment authorization will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional time for the funds to return to your account depending on your bank’s policies.

  • If one or more items in an order are found to be out of stock, Chancellor Creative will contact you via e-mail about the order. We will do our best to accommodate you and your order. If there is no response within 48 hours, Chancellor Creative will ship the remaining items and adjust the order subtotal and refund any unavailable items to reflect these changes. The customer will be notified within the shipment email sent out after the order has left our facility.


PAYMENT/PRIVACY
The checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Chancellor Creative has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover and American Express. If paying via PayPal, you may also make payments using your bank account, but this may delay your order. Sales tax will be included on all orders shipped within the state of California. Your privacy is important to us. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but you may opt-out at any time.

ACCOUNT/CHECKOUT
All orders may be placed as a guest directly or you may checkout with a Chancellor Creative account. The benefits to creating a Chancellor Creative account:

  • Securely save billing and shipping details for faster checkout.

  • Access order history and updated order status.

  • Track order delivery updates with ease.