Deliveries
When will I get my order?
Generally, it takes 3–5 days to prepare your order before it ships. Once it’s on the way, delivery times vary depending on your location and can be estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
Where will my order ship from?
We have fulfillment centers around the world, so your order will ship from the location best suited to get it to you quickly and efficiently.
Will I be charged customs for my order?
For international orders, your country’s customs office may apply additional duties or taxes. These fees aren’t within our control, so we recommend checking with your local customs office to see if they might apply to your purchase.
My order hasn’t arrived; what should I do?
Before contacting us, please try the following:
Check your shipping confirmation email to make sure the delivery address is correct.
Contact your local post office to see if they’re holding your package.
Ask your neighbors in case the courier left the package with them.
If your shipping address was correct and your package isn’t at the post office or with a neighbor, email us at support@chancellorcreative.com with your order number. If you discover an error in your delivery address, we can send a replacement order, but shipping costs will be your responsibility.